https://www.openwork.uk.com/sites/teams/itbc/wps/Lists/MyTime/NewForm.aspx

BAU most of the day staying late to monitor the applications whilst a switch was being replaced. 

In general just maintaining tickets, reviewing BizTalk and swift error queues and reprocessing failing messages, acting as a key point of call between the service desk and many of our 3rd party associates. Helped work with PSD upstairs with missing cases whereby commission payment couldnt be matched.

Keep on documenting anything I feel would be useful and beneficial as knowledge-base and carrying on to develop key contacts "champions" on the service desk.